At Flower Delivery Hampstead Garden Suburb, we pride ourselves on delivering only the freshest flowers directly to your doorstep. As a trusted local Hampstead Garden florist, we serve both households and businesses in the area, ensuring every arrangement meets our high standards. Our team sources premium blooms daily to guarantee optimal freshness and longevity, reflective of our commitment to quality service in the Hampstead Garden community.
We are confident in the freshness of our flowers and offer a minimum five-day freshness guarantee from the day of delivery under normal indoor conditions. Please follow our provided care instructions to help your arrangement stay vibrant for as long as possible. Should you have concerns about the longevity or quality of your flowers within this window, we're here to help.
Your satisfaction is our priority. If your order arrives damaged or not up to our usual standards, please contact us on the same day of receipt. Kindly provide a clear photograph of the arrangement as it was received. This allows us to assess and handle your concern promptly and fairly in line with our policy for damaged-on-arrival flowers.
If there is an issue, such as flowers being damaged or not meeting our freshness promise, you can select from two options:
We resolve claims as quickly as possible, usually within 24-48 hours of receiving your evidence and details. Refunds are processed directly to the original payment method used at checkout, and you will be notified once completed.
Your feedback is valuable to us and helps us grow as the preferred florist for Hampstead Garden. If you wish to make a complaint regarding your order, our products, or any aspect of our service, please get in touch with details of your experience. We aim to acknowledge every complaint within one working day and to resolve most issues efficiently to your satisfaction. Where necessary, our management team reviews cases to ensure fair handling and continuous improvement in our service.
As a leading Hampstead Garden florist for both locals and businesses, Flower Delivery Hampstead Garden Suburb prioritises transparency and reliability in every aspect of our service. Our returns, refunds, and complaints process is fair, straightforward, and designed with your peace of mind in focus. When you choose us, you receive more than just fresh flowers—you become part of a community built on trust and quality.
If you have any questions about our returns, refunds, or complaints policy, please don't hesitate to reach out. We're always here to help and ensure your flower delivery experience is a delightful one every time.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
