Welcome to Flower Delivery Hampstead Garden Suburb. By accessing, browsing, or placing an order for flower delivery through our website, you agree to be bound by these Terms and Conditions. We encourage you to read the following information carefully before using our services. These Terms and Conditions apply to all customers in Hampstead Garden Suburb and the surrounding areas. If you do not agree with any part of these terms, you must not use our online flower delivery services.
In these Terms and Conditions, 'we', 'us', and 'our' refers to the business trading as Flower Delivery Hampstead Garden Suburb. 'You' and 'your' refer to the customer placing an order with us. 'Website' refers to our online platform where orders are placed. The term 'products' means the fresh flowers, bouquets, arrangements, and related items offered through our website. 'Delivery area' includes Hampstead Garden Suburb and surrounding neighbourhoods.
Orders for flower delivery in Hampstead Garden Suburb can be placed exclusively through our website. Please ensure that all information provided at the time of placing an order is accurate, including recipient details and delivery address. Incorrect or incomplete information may result in delays or failure to deliver.
Upon placing an order, you will receive an order confirmation on your screen and via electronic means. This confirmation acknowledges that we have received your order; it does not guarantee acceptance. Acceptance of your order and the completion of the contract between you and Flower Delivery Hampstead Garden Suburb will occur when we dispatch the flowers, at which point you will receive a dispatch confirmation.
We reserve the right to refuse or cancel orders at our discretion. Reasons may include, but are not limited to, product unavailability, inability to deliver to the specified address, or suspicion of fraudulent activity. In such cases, you will be notified, and any payment made will be refunded promptly.
If you wish to make changes to your order after submission, please contact us as soon as possible. Whilst we shall endeavour to accommodate changes, we cannot guarantee that amendments can be made, especially for same-day or next-day deliveries.
Flower Delivery Hampstead Garden Suburb accepts payment via the payment methods offered on our website. These typically include credit/debit cards and may include secure third-party payment providers. By submitting an order, you authorise us to charge the corresponding payment method for the total order amount, which includes the price of the products and any applicable delivery charges or additional fees stated at checkout.
Payment must be received in full before orders are processed and dispatched. If we are unable to process your payment, your order will not be fulfilled until a valid payment is received. Prices displayed on our website are inclusive of VAT (where applicable).
If there are any discrepancies or unauthorised charges on your payment card, please notify your card provider immediately and get in touch with us regarding the order in question. We do not store your full payment card details and use secure payment gateways to process transactions.
We offer flower delivery services throughout Hampstead Garden Suburb and selected surrounding areas. Delivery options, including available dates and time slots, will be displayed during the checkout process. We aim to deliver on your chosen date and within any specified time window, but cannot guarantee exact delivery times due to factors beyond our control.
If the recipient is unavailable at the provided address, we may attempt to leave the flowers with a neighbour or in a safe place (as directed in your order). A delivery notice will be left advising the recipient where the flowers can be collected or have been left. In the unlikely event we cannot complete delivery, we will contact you to arrange an alternative solution. Additional charges may apply for repeated delivery attempts.
It is your responsibility to provide clear delivery instructions for addresses with difficult access or security features. Flower Delivery Hampstead Garden Suburb does not accept liability for failed deliveries due to incorrect, incomplete, or inaccessible addresses.
You have the right to cancel or amend your order for flower delivery in Hampstead Garden Suburb, provided that your request is received with reasonable notice before the scheduled delivery date. Please contact us immediately if you wish to cancel or modify your order. Orders that have already been dispatched or are in the process of being prepared may not be eligible for cancellation or amendment.
In accordance with UK consumer law, flower deliveries are perishable goods and are generally excluded from the standard right to cancel under the Consumer Contracts Regulations once preparation or dispatch has begun. However, we will assess cancellation and amendment requests on a case-by-case basis and endeavour to offer a fair and reasonable resolution whenever possible.
If a cancellation is accepted, refunds will be processed promptly by the original payment method. Please allow up to 5 working days for funds to appear, depending on your bank or card provider.
All flower arrangements are subject to availability. Images and descriptions provided on our website are for illustrative purposes. Whilst we endeavour to deliver products as closely as possible to the advertised item, variations may occur due to seasonal availability or supply chain issues. In such circumstances, we reserve the right to substitute items of equal or greater value and quality, maintaining the overall style and theme of the arrangement.
Should a particularly significant substitution be necessary, we will try to contact you prior to dispatch. Minor substitutions may be made without notification at our discretion, ensuring the recipient receives fresh, beautiful flowers with prompt delivery.
We take pride in offering only the freshest and highest quality flowers for delivery throughout Hampstead Garden Suburb and surrounding localities. In the unlikely event you or the recipient are not satisfied with the quality or condition of the flowers received, please contact us within 24 hours of delivery with clear photographs and a detailed description of the issue. We will consider your feedback and offer a suitable resolution, which may include a refund, replacement, or other remedy appropriate to the circumstances.
To the fullest extent permitted by law, Flower Delivery Hampstead Garden Suburb shall not be liable for any indirect, incidental, consequential, or special damages arising from the supply, delay, or failure to supply products or services. Our total liability in respect of any order, whether in contract, tort, or otherwise, shall not exceed the price paid for that order.
We do not accept liability for failure to deliver or incomplete deliveries caused by circumstances beyond our reasonable control, including but not limited to adverse weather conditions, road closures, traffic delays, mechanical breakdown, fire, flood, or acts of God.
Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury arising from our negligence, or for fraudulent misrepresentation, or any other liability which cannot be excluded or limited under applicable law.
Your privacy is important to us. Personal information you provide when using our website and services will be processed in accordance with our Privacy Policy and relevant UK data protection legislation. Such data will be used primarily to process and fulfil your order, communicate with you regarding your order, and improve our services.
We will not share your details with third parties unless necessary for order fulfilment (such as delivery partners), or if required by law. By using our services, you consent to the processing of your personal information as described.
All content on the Flower Delivery Hampstead Garden Suburb website, including images, logos, text, and designs, are our property or are used under licence. They may not be copied, reproduced, republished, uploaded, posted, or distributed in any way without our express written permission.
These Terms and Conditions and any disputes or claims arising out of or in connection with them or their subject matter are governed by and construed in accordance with the laws of England and Wales. By using our website and services, you agree that any dispute will be subject to the exclusive jurisdiction of the courts of England and Wales.
Flower Delivery Hampstead Garden Suburb reserves the right to amend these Terms and Conditions at any time without prior notice. Updates will be posted on this page, and your continued use of our website and services will be deemed acceptance of such changes. We recommend that you review this page regularly to stay up to date with our terms.
If any provision of these Terms and Conditions is held to be invalid or unenforceable, the remainder of these Terms will continue in full force and effect. Any invalid or unenforceable provision shall be modified so as to give effect to the original intent of the parties as closely as possible.
These Terms and Conditions constitute the entire agreement between you and Flower Delivery Hampstead Garden Suburb concerning your use of our online flower delivery services and supersede any prior agreements, understandings, or arrangements.
If you have any questions about these Terms and Conditions or require clarification regarding any aspect of our services in Hampstead Garden Suburb or the surrounding areas, please use the contact form provided on our website. Our team is committed to delivering a secure and enjoyable flower delivery experience to all our valued customers throughout the region.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Hampstead Garden, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Hampstead Garden.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
